RETURNS & EXCHANGES POLICY

EXCHANGES ONLY – NO REFUNDS

We do not offer refunds except where required by law.

However, we accept exchanges under the following conditions:

• The item is unworn, unused, and in original condition

• Tags and packaging are intact

• The return is made within 7 days of purchase

• Valid proof of purchase is provided

-Exchanges are subject to availability and at the discretion of our team.-

NO RETURNS OR EXCHANGES ON:

• Sale, discounted, or promotional items

• Swimwear, underwear, and body products

• Second-hand or custom items

-Please ensure size, fit, and item selection is correct before purchase.-

FAULTY OR DEFECTIVE PRODUCTS

If you believe your item is defective or not as described, you may return it within 6 months under the Consumer Protection Act (South Africa).

We will assist in raising a warranty or fault claim with the relevant supplier or brand. The outcome (repair, replacement, or refund) is at the supplier’s discretion.

Please note: We cannot offer replacements or refunds until a supplier review has been completed.

ONLINE ORDERS

Return shipping costs are the customer’s responsibility unless:

• The incorrect item was shipped

• The item is confirmed defective

Please contact us at naturalenergycpt@gmail.com before returning anything.

PRIVACY & POPIA COMPLIANCE

Your personal information will only be used to process your purchase and communicate with you regarding your transaction. We fully comply with South Africa’s POPIA Act. No personal data is shared with third parties unless legally required.

CONTACT US

Still have questions or need help with a return?

📧 Email: naturalenergycpt@gmail.com

📍 Visit: Natural Energy Surf Store, 189 Beach Road, Strand

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